Terms & Conditions

Account Eligibility

To use aq888 services, you must be at least 18 years old and a resident of Bangladesh. You represent that you are legally permitted to participate in online gambling under Bangladeshi law. aq888 reserves the right to verify your age and location at any time during account creation or gameplay.

Each player may open only one account. Multiple accounts or accounts opened on behalf of another person are prohibited. If we detect duplicate accounts, we reserve the right to suspend all related accounts and forfeit any associated funds.

You confirm that your account information is accurate and complete. Using false identity details, borrowed documents, or misleading personal information violates these terms and may result in immediate account closure and forfeiture of winnings.

Your Account Responsibility

Keeping Your Login Secure

You are responsible for maintaining the confidentiality of your username and password. Do not share your login credentials with anyone, including aq888 staff. We are not liable for any unauthorized access to your account if your password is compromised due to your negligence.

If you suspect unauthorized access, contact our support team immediately at [email protected]. We operate 24/7 Live Chat support to help you secure your account. Report suspicious activity without delay to prevent fraudulent transactions.

Account Suspension

You may request voluntary account suspension for personal reasons, including self-exclusion for problem gambling. This suspension is typically processed within 24 hours. During suspension, you cannot deposit, play, or withdraw funds.

aq888 reserves the right to suspend or close any account that violates these terms, engages in fraud, or shows signs of problem gambling behavior. We may also suspend accounts used for money laundering or terrorist financing investigations.

Wagering Rules & Requirements

All bonuses and promotional funds come with specific wagering requirements. Your welcome bonus must be wagered 8 times before you can withdraw winnings derived from it. This means if you receive ৳10,000 in bonus credit, you must place bets totaling ৳80,000 before claiming those winnings.

Not all games contribute equally toward wagering requirements. Slots typically contribute 100%, while table games (blackjack, roulette, baccarat) may contribute 10–30%. Live dealer games contribute 0% toward bonus wagering. Check the promotion details before playing to understand which games help you clear your requirement.

Wagering requirements must be completed within 7 days of receiving the bonus. Any unused bonus credit automatically expires after this period. Cash bonuses and promotional funds that expire are removed from your account; only real money funds you deposited remain.

Betting Limits

While clearing bonus requirements, you may only place bets up to ৳1,000 per round on any single game. Bets exceeding this limit do not count toward wagering progress and may result in bonus forfeiture. This rule prevents players from clearing requirements too quickly through high-risk betting.

Welcome Bonus Terms

New players who deposit a minimum of ৳350 receive a 205% welcome bonus up to ৳26,500. This bonus is calculated on your deposit amount and credited automatically upon successful payment. For example, a ৳10,000 deposit earns ৳20,500 in bonus credit (10,000 × 205%), giving you a total balance of ৳30,500 to play with.

Bonuses are credited only to players meeting all eligibility requirements: age verification, valid contact details, and payment method confirmation. Fraudulent accounts or accounts used for bonus abuse are excluded and remain ineligible for all future promotions.

You cannot withdraw your bonus credit directly. Only winnings earned by playing through bonus funds can be withdrawn. If you deposit ৳10,000 and receive ৳20,500 bonus, you must wager the ৳20,500 bonus and generate additional winnings; those winnings become withdrawable cash.

Deposits & Withdrawals

Accepted Payment Methods

aq888 accepts deposits through Bangladesh's leading mobile payment platforms: bKash, Nagad, Rocket, and Upay. All transactions are encrypted and processed securely. Deposits typically reflect in your account within 6 minutes. If your deposit does not appear after 15 minutes, contact support immediately with your transaction receipt.

Minimum deposit is ৳350. You can deposit multiple times per day with no daily deposit limit. However, your account balance cannot exceed ৳5,00,000 (five lakh taka) at any time; excess funds must be withdrawn or forfeited.

Withdrawal Process

You may withdraw to any of our accepted payment methods. Minimum withdrawal is ৳1,500, and your daily withdrawal limit is ৳55,000. Withdrawals are processed within 41 minutes during business hours. All withdrawals require successful KYC verification first.

To withdraw for the first time, your account must be verified and at least 2 hours old. This cooling-off period prevents fraud and allows our system to detect irregular activity. Subsequent withdrawals process faster once your account is verified.

KYC Verification Process

Know Your Customer (KYC) verification is mandatory before your first withdrawal. You must provide one of the following: National ID Card (NID), Passport, or Driving Licence. Your submitted document must be clear, current, and match your account details exactly.

Our team reviews KYC submissions within 2 hours. You will be notified by email once verification is complete. If your submission is rejected (blurry image, expired document, or name mismatch), resubmit corrected documentation immediately. Repeated rejected submissions may trigger account review.

KYC is performed only once per account. Once approved, you can withdraw unlimited times (subject to daily limits) without resubmitting documents. Your personal information is encrypted and stored securely in compliance with Bangladesh data protection standards.

Prohibited Conduct

The following activities are strictly prohibited on aq888 and will result in account suspension and fund forfeiture:

• Fraud & Deception: Using false identity, stolen payment methods, or fraudulent documents.
• Bonus Abuse: Exploiting bonus terms through systematic loopholes or collusion with other players.
• Prohibited Betting: Betting with minors' funds, using stolen money, or funds from illegal sources.
• Manipulation: Attempting to manipulate games, exploit software bugs, or collaborate with site staff for unfair advantage.
• Money Laundering: Using aq888 to convert illicit funds into legitimate appearance.
• Harassment: Abusing our support team or other players through profanity, threats, or harassment.

Violations are reported to relevant authorities. aq888 cooperates fully with law enforcement investigations. If your account is flagged for suspicious activity, we may restrict withdrawals pending investigation.

Dispute Resolution

If you believe aq888 has violated these terms or treated you unfairly, contact our support team immediately at [email protected]. Provide detailed information about your dispute, including dates, amounts, game names, and screenshots. Our team responds to all complaints within 24 hours.

Most disputes are resolved through direct communication. If informal resolution fails, disputes are escalated to our management team. We aim to reach fair resolution within 7 days. For complaints related to responsible gambling or self-exclusion, resolution may take longer due to additional review.

aq888 is committed to fair play. All games are certified by independent auditors and operate with published Return to Player (RTP) percentages. If you believe a game is malfunctioning, we can provide technical logs and game history to verify fair operation.

Changes to These Terms

aq888 reserves the right to modify these terms at any time. Changes become effective immediately upon publication to this page. Your continued use of aq888 after changes are posted constitutes acceptance of updated terms. We recommend reviewing this page regularly, especially before major promotions.

If changes significantly affect your rights (such as new withdrawal restrictions or game removal), we will notify you via email at least 7 days before the change takes effect. You may close your account if you disagree with changes before they become effective.

These terms and all policies governing aq888 are governed by Bangladeshi law. Any disputes are subject to jurisdiction of Bangladesh courts. For responsible gaming concerns, contact our support team or the Bangladesh National Gambling Commission if such authority is established.